Privacy Policy
PromoNexAI.com Platform
Last Updated: February 24, 2026
This Privacy Policy explains how PromoNexAI B.V. ("we," "us," "our") collects, uses, and protects your information when you use our website and services at promonexai.com
1. Information We Collect
1.1 Information You Provide
- Account information (name, email, password)
- Payment information (processed securely by Stripe)
- Product URLs you submit for video generation
- Product ownership confirmation (checkbox consent)
- Support communications
1.2 Automatically Collected Information
- IP address and location data
- Browser type and device information
- Usage data (pages visited, features used)
- Cookies and similar tracking technologies
1.3 Scraped Product Data
When you submit a product URL, we temporarily collect: product titles and descriptions; product images; prices and specifications; platform source (Amazon, eBay, etc.).
Important: We only scrape data for products YOU authorize. We do not collect or store unauthorized product data.
2. How We Use Your Information
- Generate Videos: To create marketing videos based on your product data
- Account Management: To maintain your account and provide customer support
- Payment Processing: To process subscription payments (via Stripe)
- Service Improvement: To analyze usage and improve our Platform
- Communications: To send service updates and support responses
- Security: To detect and prevent fraud and abuse
- Legal Compliance: To comply with applicable laws and regulations
3. Data Sharing
We share your data with:
| Service |
Purpose |
Data Shared |
Location |
| Stripe | Payment processing | Payment info | US, EU |
| AWS | Cloud hosting | All platform data | EU, US |
| Google Cloud | AI processing | Product images | EU, US |
| Storyblocks | Stock footage | Search queries | US |
| Runway ML | Video processing | Product images | US |
| Remove.bg/PhotoRoom | Background removal | Product images | EU, US |
| Google Analytics | Usage analytics | Anonymized data | US |
We do NOT sell your personal data to third parties.
4. Your Privacy Rights
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data
- Portability: Receive your data in machine-readable format
- Objection: Object to processing for certain purposes
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, email: support@promonexai.com
5. Contact Us
Data Controller:
PromoNexAI B.V.
Dongen, Netherlands
Email: support@promonexai.com
Response Time: Within 48 hours